Privacy Policy
Privacy Policy
Last Updated: 21 October 2026
1. Introduction
Epic Travel LLC (“Epic Travel”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit www.epictravel.ae, contact our team, submit an enquiry, make a booking or use our travel-related services.
Our services may include tours and activities, holiday packages, flights, hotel reservations, transfers, visa assistance, destination experiences, corporate travel and MICE services.
By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy, subject to any consent or other legal basis required by applicable law.
2. Who We Are
The organisation responsible for the personal information described in this policy is:
Epic Travel LLC
Shop No. 01, Nassar Khamis Alsuwaidis Building,
Alfahidi Street, Bur Dubai, Dubai, United Arab Emirates
Email: info@epictravel.ae
Telephone: +971 4 379 7555
Website: https://www.epictravel.ae
For privacy-related enquiries or requests, please contact us using the details above.
3. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of information.
A. Identity and Travel Information
• Full name and date of birth.
• Nationality and country of residence.
• Passport details and other travel-document information, where necessary.
• Visa and immigration application information.
• Names and relevant travel details of other passengers included in your booking.
B. Contact Information
• Email address.
• Telephone and WhatsApp number.
• Billing address and other contact details you choose to provide.
C. Booking and Transaction Information
• Travel dates, destinations and itinerary details.
• Flight, hotel, tour, transfer and activity reservations.
• Booking references and service preferences.
• Payment status, invoice information and transaction records.
Payment-card information may be processed by authorised payment service providers. We do not intend to collect or retain full payment-card security codes.
D. Technical and Website Information
When you visit our website, we or our service providers may collect technical information such as:
• Internet Protocol (IP) address.
• Browser type and operating system.
• Device information and general location derived from technical data.
• Pages visited, time spent on pages and website interactions.
• Cookie identifiers and related usage information.
E. Communications and Preferences
We may collect information you provide when contacting us by email, telephone, WhatsApp, website forms or social media, including your enquiries, feedback, service preferences and communication history. Please avoid sending sensitive information through unsecured communication channels unless it is necessary and we have provided an appropriate method for submission.
4. How We Collect Personal Information
We may collect information:
• Directly from you when you submit a form, request a quotation, make a booking or contact us.
• From the person making a reservation on your behalf, where they are authorised to provide your information.
• From airlines, hotels, tour operators, visa-processing partners, payment providers and other suppliers involved inyour requested service.
• Automatically through website technologies, cookies, server logs and analytics tools, where applicable.
• From other sources where permitted by applicable law and necessary to provide the requested service.
We aim to collect only information that is reasonably necessary for the relevant purpose.
5. How We Use Your Information
We may use personal information for the following purposes:
1. Responding to enquiries: To answer questions, prepare quotations and recommend relevant travel services.
2. Managing bookings: To arrange flights, accommodation, tours, transfers, attraction tickets and other requested services.
3. Travel documentation: To coordinate visa assistance, reservations and document requirements where applicable.
4. Payments and accounting: To process or verify transactions, issue invoices, maintain records and address payment enquiries.
5. Customer support: To communicate booking updates, respond to complaints and provide assistance before, during or after travel.
6. Website operations: To maintain website functionality, troubleshoot technical issues and improve user experience.
7. Security and fraud prevention: To verify transactions, protect our systems and investigate suspected misuse.
8. Legal compliance: To comply with applicable laws, lawful requests, accounting obligations and regulatory requirements.
9. Marketing and promotions: To provide relevant promotional communications only where permitted by applicable law and where any required consent or other lawful basis has been obtained. We will not use personal information for purposes that are incompatible with the purpose for which it was collected unless permitted by law or supported by an appropriate legal basis.
6. Legal Basis for Processing
Where applicable data protection law requires a legal basis, we may process personal information when:
• It is necessary to perform a contract with you or take steps you request before entering into a contract.
• It is necessary to comply with a legal obligation.
• You have provided consent for a specific purpose, where consent is required.
• Processing is permitted on another lawful basis recognised by applicable law.
Where we rely on consent, you may withdraw it as permitted by law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
7. Sharing Your Personal Information
We may share relevant information with third parties when reasonably necessary to provide our services or meet legal obligations. These parties may include:
• Airlines and airline reservation systems.
• Hotels, resorts and accommodation providers.
• Tour operators, guides, attraction operators and transfer companies.
• Embassies, consulates, immigration authorities and authorised visa-processing partners, where relevant.
• Payment processors, banks and transaction-security providers.
• Website hosting, information technology, analytics and customer-support providers.
• Professional advisers, auditors, regulators, courts and law-enforcement authorities where legally required.
We aim to share only information reasonably necessary for the relevant purpose and to apply appropriate safeguards
where required.
Third-party suppliers may process information under their own privacy policies and legal obligations. Their handling of
information may be outside our direct control.
We do not sell personal information to third parties.
8. International Transfers of Personal Information
Travel arrangements may require personal information to be shared with service providers or authorities located outside
the United Arab Emirates. For example, booking a hotel or arranging a visa may require relevant information to be transferred to the destination
country or to an overseas supplier. Where personal information is transferred internationally, we will take the steps required by applicable data protection law, including using an appropriate legal mechanism or safeguard where necessary.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including providing services, managing bookings, resolving disputes, maintaining business records and complying with legal obligations.Retention periods may vary depending on the type of information, the nature of the service and applicable legal requirements. When information is no longer required, we will take reasonable steps to delete it, anonymise it or securely dispose of it, subject to any lawful retention requirements.