Refund & Cancellation

For Airlines

Refunds will be processed as per the airline fare rules and cancellation policy. Such refunds shall be subject to EPIC TRAVEL receiving the same from the airlines. However, the convenience fee paid to EPIC TRAVEL paid at the time of booking is a non-refundable fee.

All cancellations made directly with the airline need to be intimated to EPIC TRAVEL, in order to initiate the process of refund. The processing time for refunds may vary depending on the mode of payment, bank etc. The refund shall be processed after deducting the EPIC TRAVEL service fee which is independent of the convenience fee as mentioned above.

The refund will be credited to the same account from which the payment was made. For example, if the User used a credit card, EPIC TRAVEL will make an appropriate charge reversal to the same credit card; like-wise if the User used a debit card, EPIC TRAVEL will credit the money to the same debit card.

In the event of cancellation and refund of partially utilized tickets, upfront discount and promo code discount availed at the time of booking would be deducted from the refund amount.

"Refunds will be done only through the Original Mode of Payment"

Visa & Hotel Booking

Refunds will be processed as per the visa & hotel booking cancellation policy. Such refunds shall be subject to EPIC TRAVEL receiving the same from the visa & hotel booking.However, the convenience fee paid to EPIC TRAVEL paid at the time of booking is a non-refundable fee.

"Refunds will be done only through the Original Mode of Payment"